General about Responsible Gaming at 21Bit Casino

We encourage our customers to treat gambling as entertainment. However, some people may lose control while gambling. Before you start playing, remember that gambling should never be seen as a source of income or a way to recover from debts. It is important to monitor the time and money you spend at an online casino each day.

If at any point you realize that your spending is exceeding your means, or if gaming is starting to interfere with your normal life, we strongly recommend that you read our suggestions on what you can do to help you, or seek help from trusted organizations dedicated to helping you in this situation.

Personal Limits 

To set a limit, contact our Customer Support.

Limits can be changed at any time. Decreasing a limit will take effect immediately, but increasing a limit requires email confirmation and will only take effect after the previous limit of the same type expires to avoid rash decisions. For more information or assistance regarding Personal Limits, please contact our support team at [email protected].

  • Financial Limit: Set a limit on your deposits: a day, a week, or a month.
  • Loss Limit: Set a limit on your losses in the casino – a day, a week, or a month. Note that the loss is based on the initial deposit, not the winnings attributed to the deposited amount. For example, if you deposit 100 AUD, set a Loss Limit of 20 AUD, and then win 500 AUD, you can still lose more than 100 AUD of the 500  AUD balance because it is based on the initial deposit.
  • Wager Limit: Set a limit on the wagered – a day, a week, or a month.
  • Cooling-Off Limit: Set a Cooling-Off Period for a specific time. During this period, you cannot deposit to the Casino and will be excluded from all promotional offers, though you may withdraw remaining funds. The Cooling-Off period is applied immediately, and your account will automatically reactivate when it expires.
  • Self-Exclusion Limit: Set a Self-Exclusion Limit for a specific time. Your account will be disabled immediately, and you will be excluded from all promotional offers for the set period. You cannot deposit or withdraw funds during this time. Your account will automatically reactivate when the period expires.
  • Session Limit: Limit the amount of time spent gambling. The restriction takes effect instantly. If you reach the limit, you will be automatically logged out of your account. You can set the limit up to 1,000,000 minutes.

Self-Exclusion by Request

Setting up self-exclusion lets us know that you want to block your access to your account and stop receiving promotional materials. To initiate this, you can contact our support team at [email protected] and inform us of your decision to stop gambling on the website for a specific period or permanently.

If you self-exclude from the casino, you won’t be able to log into your account or withdraw any remaining balance. To withdraw your remaining funds, please reach out to our support team at [email protected]. Our team will contact you within a reasonable timeframe with information on the withdrawal process and assist you. Note that active self-exclusion does not exempt you from the verification procedure required by the casino to process funds. The remaining balance will be paid according to the casino limits.

External Help

For consultation and support, you may contact any of the following organizations:

Protection of Minors

21Bit Сasino only accepts users who are 18 years of age or older, so we use all available methods to prevent minors from accessing our site. We reserve the right to request proof of identity, and if a player is found to be underage, access to the website will be denied immediately.

However, we recognize that due to the widespread availability of the Internet, minors may still attempt to register and play at online casinos. We strongly encourage parents to help protect their children from accessing gaming websites. Special software can assist in this effort. For more information, please visit the following websites: