Privacy Policy
This Privacy Policy explains how 21Bit Casino collects, uses, stores, and protects your personal information when you use our services at 21bit-au.com. By creating an account and using the platform, you agree to the data practices described here.
We take privacy seriously. Your personal data is handled in accordance with applicable data protection regulations and industry standards.
Last Updated: November 2024
Information We Collect
We collect various types of information to provide and improve our services, verify your identity, process transactions, and comply with legal obligations.
Personal Information You Provide
- Account Registration Data - Full name, email address, username, password, date of birth, residential address, phone number
- Verification Documents - Government-issued ID (passport, driver's license), proof of address (utility bills, bank statements), payment method verification
- Payment Information - Credit/debit card details, e-wallet addresses, cryptocurrency wallet addresses, transaction history
- Communication Data - Messages sent through live chat, emails to support, feedback submissions
- Marketing Preferences - Opt-in/opt-out choices for promotional communications
Information Collected Automatically
- Technical Data - IP address, browser type and version, device type, operating system, screen resolution
- Usage Data - Pages visited, games played, bet amounts, wins and losses, session duration, click patterns
- Cookies and Tracking Technologies - Session cookies, persistent cookies, analytics data (see Cookie Policy section)
- Location Data - General geographic location based on IP address
How We Use Your Information
Personal data collected serves specific purposes related to operating the casino, ensuring security, and improving services.
Primary Uses
- Account Management - Creating and maintaining your account, authenticating logins, managing preferences
- Transaction Processing - Processing deposits and withdrawals, verifying payment methods, preventing fraud
- Identity Verification (KYC) - Confirming your identity, age verification, preventing duplicate accounts, complying with anti-money laundering regulations
- Game Provision - Providing access to casino games, tracking gameplay for bonus wagering, maintaining game history
- Customer Support - Responding to inquiries, resolving disputes, providing technical assistance
- Security and Fraud Prevention - Detecting suspicious activity, preventing unauthorized access, protecting against fraud and abuse
- Legal Compliance - Meeting regulatory requirements, responding to legal requests, maintaining required records
- Marketing Communications - Sending promotional offers, bonus notifications, tournament announcements (only with your consent)
- Platform Improvement - Analyzing usage patterns, improving user interface, optimizing performance, developing new features
Legal Basis for Processing
We process personal data based on the following legal grounds:
- Contract Performance - Processing necessary to provide gambling services you've requested
- Legal Obligation - Compliance with gambling regulations, KYC/AML requirements, tax reporting
- Legitimate Interests - Fraud prevention, security measures, platform improvement, business operations
- Consent - Marketing communications, optional data processing (consent can be withdrawn anytime)
How We Share Your Information
We do not sell your personal information. Data sharing occurs only under specific circumstances with trusted partners and as required by law.
Third Parties We Share Data With
| Recipient Type | Purpose | Data Shared |
|---|---|---|
| Payment Processors | Processing deposits and withdrawals | Payment details, transaction amounts, account identifiers |
| Game Providers | Delivering casino games | Username, gameplay data, bet history |
| Verification Services | Identity and document verification | ID documents, personal details, proof of address |
| Analytics Providers | Platform optimization and analysis | Usage data, technical data (anonymized when possible) |
| Customer Support Tools | Managing support tickets and live chat | Contact information, chat transcripts, support history |
| Regulatory Authorities | Compliance with licensing requirements | Account data, transaction records, as required by law |
| Legal Entities | Responding to legal obligations | Relevant data as required by court orders or law enforcement |
All third-party partners are contractually bound to protect your data and use it only for specified purposes. They cannot use your information for their own marketing without your explicit consent.
Data Retention
We retain personal information for as long as necessary to fulfill the purposes outlined in this policy and meet legal requirements.
Retention Periods
- Active Accounts - Data retained as long as account remains active
- Closed Accounts - Transaction records and identification data retained for minimum 5 years after closure (regulatory requirement)
- Marketing Data - Deleted within 30 days of unsubscribing from promotional communications
- Technical/Usage Data - Typically retained for 2 years, anonymized after
- Support Communications - Retained for 3 years for quality assurance and dispute resolution
After retention periods expire, personal data is securely deleted or anonymized. Some data may be retained longer if required by law or to resolve disputes.
Data Security Measures
We implement technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, or destruction.
Security Measures Include
- Encryption - SSL/TLS encryption for data transmission, encrypted storage for sensitive data
- Access Controls - Role-based access restrictions, multi-factor authentication for staff, regular access reviews
- Secure Infrastructure - Firewalls, intrusion detection systems, regular security audits
- Payment Security - PCI DSS compliance for card processing, tokenization of payment data
- Employee Training - Staff trained on data protection practices and security protocols
- Incident Response - Procedures for detecting and responding to data breaches
Despite our security measures, no system is completely secure. You're responsible for maintaining the confidentiality of your login credentials and notifying us immediately of any unauthorized account access.
Your Privacy Rights
Depending on your jurisdiction, you may have certain rights regarding your personal data.
Data Subject Rights
- Access - Request a copy of personal data we hold about you
- Rectification - Request correction of inaccurate or incomplete data
- Erasure - Request deletion of personal data (subject to legal retention requirements)
- Restriction - Request limitation on how we process your data
- Portability - Request transfer of your data to another service provider
- Objection - Object to processing based on legitimate interests or for direct marketing
- Withdraw Consent - Withdraw consent for marketing communications or optional processing
How to Exercise Your Rights
To exercise these rights, contact our support team via email or live chat. Include your account details and specify which right you're exercising. We'll respond within 30 days.
We may require identity verification before processing requests to protect against unauthorized access to your data.
Marketing Communications
We send promotional emails, SMS messages, and push notifications about bonuses, tournaments, and special offers only if you've opted in.
Managing Marketing Preferences
- Unsubscribe links appear in all promotional emails
- Update preferences in your account settings
- Contact support to opt out of all marketing communications
- Even if you opt out, we'll still send transactional emails (withdrawal confirmations, account notifications, security alerts)
International Data Transfers
Your data may be transferred to and processed in countries outside your residence. These transfers occur when using third-party services located in different jurisdictions.
We ensure appropriate safeguards are in place when transferring data internationally, including standard contractual clauses and ensuring recipients maintain adequate data protection standards.
Children's Privacy
Our services are strictly for individuals 18 years or older. We do not knowingly collect personal information from anyone under 18.
If we discover that a minor has created an account, we'll immediately close it, delete associated personal data, and forfeit any funds in the account.
Parents or guardians who believe their child has provided information to us should contact support immediately.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations.
Significant changes will be communicated via email or prominent notice on the website. The "Last Updated" date at the top indicates when the most recent changes occurred.
Continued use of our services after policy updates constitutes acceptance of the revised terms.
Contact Us About Privacy
For questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, contact us through:
- Email Support - For detailed privacy inquiries and data subject requests
- Live Chat - For general privacy questions
Include "Privacy Request" in your subject line for faster routing to the appropriate team.
